No-Refund Policy for medications or treatment:
Willow Moon Wellness is a med spa and concierge wellness center offering medications for
weight loss and coaching in a holistic mindset for weight loss. Willow Moon Wellness offers
beauty services such as Botox, Dysport, and derma fillers. Due to the nature of prescribing
medications, administering botulinum toxin A, and administering derma filler Willow Moon has a
no-refund policy.
1. ALL SALES FINAL:
All sales are final for any medications prescribed or administered
2. CURRENCY:
Domestic only, no foreign currency accepted. Visa, Master Card, American
Express, FSA, HSA, PayPal, and Klarna accepted (when qualified purchase)
3. DESCRIPTION AND REPRESENTATION:
We make every effort to provide accurate and
detailed descriptions of our services on our website. We do not warrant or guarantee that our
wellness services will meet your specific needs or expectations. Willow Moon Wellness will
answer any questions and assist customer in understanding the treatment with the expertise of
the Family Nurse Practitioner’s knowledge and evidence based studies. It is the Customer’s
responsibility to review the information and make an informed decision before making a
purchase.
The Customer acknowledges that the use product is at their own Risk with signed consent.
4. CUSTOMER DATA PRIVACY:
Customer data collected during transactions is for use only
for Willow Moon Wellness and the use of pharmacies to prescribe appropriate medications.
Willow Moon Wellness will not sell or use customer data in any way unless consented by the client.
5. SHIPPING:
is completed direct from pharmacy to the address provided in your client forms.
Strive Pharmacy will use text to communicate when product is being processed and again when
the product is shipped. FedEx will deliver the medications overnight to your door. Please
follow instructions of the product upon delivery.
6. WEBSITE SECURITY: We are committed to ensuring the security and privacy of your personal information. Our website uses industry-standard encryption technologies, to protect the information you provide during online interactions, including appointment bookings, consultations, and payments. However, while we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we take all reasonable precautions to protect your data, we cannot guarantee its absolute security. By using our website, you acknowledge and agree to the security measures in place, and you accept any risks inherent in using online services.
If you have any concerns about the security of your personal information, please contact us directly.
7. CONSULTATIONS:
Every client is offered a complimentary consultation with one of our
expert practitioners. A fee may be required to book with select practitioners. Our consultations
include: an in-depth education about your skin; a comprehensive discussion about all options
available to you along with the benefits and risks associated with each; and a clear
recommendation of action. We believe an informed patient with realistic expectations will be
most satisfied with our treatments and results.
8. CANCELLATION POLICY:
As a courtesy, we provide appointment reminders for clients
and require notice when canceling or rescheduling your appointment. Clients must provide a
24-hour notice for appointments less than 2 hours to cancel or reschedule.
9. PRIVACY POLICY: This Policy applies to information we collect when you visit our Website
and our other websites that display a link to this Policy; when you receive communications from
us, including any email, text, chatbot, and other messages; and when visit our locations and use
our products and services. This Policy applies only to information collected by us or on our
behalf. It does not apply to information collected by any third party, including personal
information collected through any application or content (including advertising) that may link to
or be accessible from or through the Website (for instance, where you follow links to third party
websites over which we have no control).
Please read this Policy carefully to understand our policies and practices regarding your
information and how we will treat it. If you do not agree with our policies and practices, your
choice is not to use our Website. By accessing or using this Website, you agree to this Policy.
Your continued use of this Website after we make changes is deemed to be acceptance of
those changes, so please check the policy periodically for updates.
10. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT:
We collect several types of information from and about users of our Website, including
information:
By which you may be personally identified, such as name, email address, postal address,
telephone number, birthday, account information (incl. account password), and any other
personally identifiable information you choose to provide and by which we may contact you
online or offline ("personal information"); That is about you but individually does not identify
you, such as gender. About your internet connection, the equipment you use to access our
Website, and usage details.
We collect this information: Directly from you when you provide it to us. Automatically as you
navigate through the Website. Information collected automatically may include usage details, IP
addresses, and information collected through cookies, web beacons, and other tracking
technologies. From public sources, for example, Google reviews. This includes social media
platforms like Facebook, X (Twitter), Instagram, and others. The Personal Data we gather may
include photos, posts, likes, and your interactions with our content. For example, with your
permission, where required by law, we may repost your Instagram post about our products on
your own Instagram feed. From third parties, for example, our business and marketing partners,
advertising networks, and data analytics providers. This may include data licensors that supply
contact details, profiles, demographics, and other data, such as information about your
household, interests, educational background, booking history, and purchasing history. Some of
these providers may merge data collected from visitors to our Website through cookies, pixel
tags, and similar technologies with email or mailing addresses, enabling us to send you relevant
marketing offers via email and direct mail.
Information You Provide to Us
The information we collect directly from you may include:
Information that you provide when you access or use the Website, fill in forms on our Website or
at our locations, create an account on our Website, purchase our products, participate in a
survey, participate or sign up for a promotion, activity, or event, subscribe to receive our emails
or text messages, enter a contest or sweepstakes, “communicate with us through our chatbot,
communicate with us via third-party social media sites (including by posting or tagging content),
submit a review, request customer support, report a problem with our Website, or otherwise
communicate with us. Records and copies of your correspondence (including email addresses),
if you contact us. Your responses to surveys that we might ask you to complete.
11. CONTACT:
Should you have any questions or concerns about this no-refund policy, please
contact us at:
Willow Moon Wellness Center 623-806-5272 info@willowmoonwell.com
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.